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Hair requests

Jason Outten - Sunday, July 28, 2019
Requests that result in a NO + why


What happens if your car is not working and you need it fixed? Do you call a mechanic and ask “how much” to fix?
How long will it take? Can you fix it?
How are they going to know if they don’t know the problem ? If you were the mechanic would you take the customers word
on what the problem was or would you need to see for yourself before you could answer any questions?
The majority of time a salon wants to give you an answer but cannot answer an impossible question
Think about that and read on



Coloured hair that is dark. Wanting to go lighter but just by putting a lighter colour over. No foils. No lightener.
Colour does not lift colour. It will not work. The outcome will be the darker of the two colours, which is what you have.
Most people ask not to have the lightener or foils etc as it costs more.
But thats what it needs.


Wanting to book a hair colour appointment after a home or other salon disaster but do not want to come in for a consult first.
The fix could be an hour,it could be a day. It may not even be possible in a day or at all. So what do we book out for that appointment?
Are you happy to pay regardless? No of course not. Just as we are unable to guess


Dark coloured hair wanting lighter “specific” tones in one standard appointment.
Impossible to know outcome until its done. May take several appointments, or longer.
So as long as you do not care what the colour comes out at 1st appt. ok. If not. No


Hair colour in pic was over pre lightened balayge and would take several appointments
to prep hair before final colour was achieved


Home colour or dark colour and wanting to book foils without a consultation, strand test prior.
Last time that happened the foils literally started to burn via chemical reaction because of what was on the hair.
Home colour and no test. No appointment.
If wanting same colour or darker no problem


Blonde shown is a regular blonde foil client 6-8 weekly so maintenance a lot easier.
Plus no toner required

Excessively curly or frizzy hair wanting a short sleek haircut style. But does not want to spend any time on hair.
You’ll hate your hair. It will never sit right unless you style it that way




Wanting a perm because you think like hair straightening you will now have perfect curls all the time.
A perm gives your hair the support/body for your curls to last all day. Once you style it.

Perm shown was styled to look this way. Perm gives structure to look

Asking for $500 results with a $200 budget.
Price is a consequence of the results.
That's why we ask so many questions.


Balayage reality

Jason Outten - Monday, July 15, 2019
Balayage Reality



...Client in picture has been having balayage technique for few years. This did not happen over night.
Application time (not inc process and finish) 2.5 hours. Start point was over a year ago 6 weekly visits.


Lets get some reality into perspective

We’ll start with this.......

Guy Tang (one of the worlds most famous colourist's) used a great analogy.
If you went to a dermatologist for your acne you would not
expect to pay for the first session and then get the rest for free until your skin cleared up.

Unless your hair is virgin (no colour on) or naturally lighter. It is a colour correction service and will NOT
be able to achieve desired look at one appointment.
We have to break through that darker colour and your under tones will come through. Yellow, gold, orange etc
and patchy, bandy etc.
depending on all your colour history prior.

....Hair in picture has been a transition of colours over time. This one took 5 hours
for this stage and was over a year to get to here.

No colour in your hair ? If its naturally dark it will still have undertones.
We hear “no colour in my hair” all the time. If you have had colour, any colour, even “semi” or “rinse out” NO they don’t.
Even if you cannot see its on your hair. If your hair is passed your shoulder that could mean colour from 2,3,5 + years ago.
The amount of time people do not believe a colour from 2-3 years ago is still in their hair is amazing.
Then they wonder what the banding is.

We haven’t even taken into account medical history. Medication history collects i your hair like a timeline.
This even effects colour.


....Client in picture has naturally light hair and was almost virgin application.
Application time (not inc process and finish) 2 hours.

It will take several appointments and depending on how light etc could take a year. How many sessions ?
That depends on YOUR hair. You cannot predict the unknown....and the amount of times we hear
"my hair lightens easy", "my hair will do it in one go"...... It may, but what if it does not ?


.....Clients hair in picture was about 4-5 colour appointments before we achieved these tones.
But as so short it requires regular maintenance.
If left too long the darker tones drop too low and you are back to square one and another
4-5 appointments away from achieving this finish

Your hair will go through stages and you won’t be leaving the salon with the tones you always want,
and yes you will have to pay for the work done at each stage. You are not paying for a finished result
when it comes to big colour changes. You are paying for the time, expertise and labor to get you there.

Unfortunately most people think they are going to get some amazing result at one or two standard sessions.

.....Client in picture took a year to get towards this colour and tone. Now maintained every 8-12 weeks.
Let it grow out and you are back to the beginning. Another year

So lets get realistic. Most balayage colours are corrections and take hours. They are not cheap and if
chasing a particular exact tone it may take longer, if possible at all.

Balayage is a technique. Not a colour

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